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Getting Here

Customer Service

At West 12 we pride ourselves on delivering great customer service.  We are a neighbourhood shopping, leisure and entertainment Centre, offering a great range of convenience and lifestyle shopping plus a variety of restaurants and bars; 12 screens, 2,500 seat multiplex Cinema; and health and fitness facilities.  We strive to make your visit as comfortable and hassle free as possible, from early morning till late in the evening.

You can contact any member of our Centre Management Team on 020 8746 0038, or if you have any queries or suggestions please contact us here.

Collect and return parcels quickly using InPost

The InPost parcel locker service is located in the car park next to the lifts to Lidl. Please read on for more information. 

Amazon Locker

How does Amazon Locker work?

Amazon Lockers are self-service kiosks where you can receive or return your parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you.

How do I start using Amazon Locker Arbutus?

Firstly you need to add Amazon Locker Arbutus to your address book:

1. Click on this link

2. You’ll be redirected to the Amazon sign in page. When prompted, sign into your account.

3. Once you’re signed in, we’ll automatically add the Amazon Locker address to your address book.

Once the address is in your address book, you can select "Dispatch/Return to this address" during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.


Once your parcel is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pickup code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All parcels delivered to locker locations must be picked up within three business days. If you're not able to collect your parcel within this timeframe, the parcel will be returned for full a refund.


To return an Amazon parcel via Amazon Locker, create a returns label using the Returns Support Centre. This will generate an email with your unique return code. When you arrive at the locker, enter your return code into the keypad and follow the instructions on the screen.

How do I find the Amazon Locker Arbutus?

Amazon Locker Arbutus is located on the ground floor near by the Public Toilets on the right.  The closest entrance is from the Charecroft Way corridor or the Rockley Road entrance.

For more information on Amazon Locker visit their homepage at

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